Client
Consulting Firm. USA

Problem

The consulting firm's team was drowning in manual processes for handling website inquiries. Staff manually copied form submissions into spreadsheets, drafted repetitive emails from a shared inbox, and struggled to track inquiries across disconnected systems—resulting in multi-hour delays, missed follow-ups, and inconsistent client communication.

Solution

Deployed an AI-powered inquiry management system using n8n workflow automation and OpenAI GPT-4. The system automatically captures form submissions, analyzes and categorizes inquiries using AI, generates personalized responses, logs data to Google Sheets, creates detailed records in Google Docs, and stores everything in Google Drive—all without human intervention.

Results

• Instant automated responses replacing multi-hour manual delays

• AI-powered categorization ensuring inquiries reach the right team members

• Zero manual data entry with seamless integration across all platforms

• Consistent brand messaging through AI-generated, context-aware responses

• 6-week deployment from form integration to full production launch